Support

We're here to help. Reach out anytime.

Contact Us

For questions, feedback, or any issues with your account, email us at:

We typically respond within 24 hours.

Common Questions

How do I manage my subscription?

If you subscribed through the iOS app, go to Settings → [your name] → Subscriptions on your iPhone. If you subscribed on the web, sign in at weand.ai/account to manage your plan.

How do I delete my account?

Go to the Me tab in the app and tap Delete Account, or email us at [email protected] and we'll process your request within 48 hours. All your data will be permanently removed.

Are my conversations private?

Yes. Your conversations are private and encrypted. We do not sell your data or show ads. See our Privacy Policy for details.

I'm having a technical issue

Please email [email protected] with a description of the issue, your device type, and your app version (found at the bottom of the Me tab). Screenshots help us resolve things faster.

Crisis Resources

We and AI characters are not therapists or crisis counselors. If you or someone you know is in crisis, please reach out to a professional:

988 Suicide & Crisis Lifeline — call or text 988 (US, 24/7)
Crisis Text Line — text HOME to 741741 (US, 24/7)
International Association for Suicide Prevention — find a crisis center